Warranty

At FitGearly, we want every customer to shop with confidence. If something isn’t right with your order, our support team is here to help resolve the issue as quickly as possible.

30-Day Return Window

Eligible products may be returned within 30 days of delivery.

To qualify, the item must be unused, in its original condition, and returned with the original packaging whenever possible.

Return Eligibility

To be eligible for a return, the item must be:

  • Unused and in original condition

  • Returned within 30 days of delivery

  • In the original packaging whenever possible

  • Accompanied by your order number or proof of purchase

Certain products may be excluded from returns due to hygiene, safety, or final-sale restrictions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

For faster assistance, please provide:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the product and packaging

After reviewing your case, we may provide a replacement, store credit, or refund depending on the circumstances.

30-Day Replacement Guarantee

FitGearly does not provide a separate long-term product warranty.

However, eligible products that arrive damaged, defective, or incorrect may qualify for our 30-day replacement guarantee. If a confirmed issue occurs within 30 days of delivery, our support team will review your request and determine the appropriate solution.

Refunds

Once your return or issue has been reviewed and approved, any applicable refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process and post the refund to your account.

Return Shipping

After reviewing your return request, our support team will provide the appropriate return instructions.

Please do not send an item back without contacting us first, as the return address and instructions may vary depending on the product and circumstances.

Order Cancellations

If your order has not yet been processed or shipped, we may be able to assist with cancellation.

Please contact us as soon as possible after placing your order. Once an order has been processed or shipped, cancellation may no longer be available.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Used or worn items

  • Products damaged through misuse or improper handling

  • Items requiring original packaging that are returned without it

  • Final-sale items

  • Products that cannot be returned for hygiene or safety reasons

Need Help?

For assistance with returns, refunds, replacements, or other order-related concerns, please contact us through our Contact Us page.

For faster assistance, please include your order number and a clear description of the issue.