FAQ'S

How do I choose the right FitGearly product?

Our products are carefully selected to support everyday comfort, relaxation, recovery, and wellness-focused lifestyles. Before purchasing, we recommend reviewing the product description, images, key benefits, usage instructions, and customer reviews. If you need additional guidance, our support team is always happy to assist.

Do you ship within the United States?

Yes. FitGearly currently serves customers throughout the United States. Available shipping options and estimated delivery details will be displayed at checkout.

How long will my order take to arrive?

Most orders arrive within 5 – 9 business days after processing. Delivery times can vary based on your location, product availability, carrier delays, holidays, weather, and other unexpected circumstances.

How long does order processing take?

Orders are generally processed within 1–3 business days. Once your order has shipped, you will receive tracking information by email.

Do you offer free shipping?

Yes! We offer free shipping within the United States on orders over $49. If your order qualifies, the free shipping option will appear during checkout.

How can I track my order?

After your order ships, a tracking number will be sent to your email. Please allow some time for the carrier's tracking system to update.

Why hasn't my tracking information updated?

Tracking updates may take a few days while your package moves between facilities. If there has been no update for several days, please contact our support team so we can help check your shipment.

Can I change or cancel my order?

We may be able to change or cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible after placing your order. Once an order has shipped, changes or cancellations may no longer be possible.

What if my order arrives damaged, defective, or incorrect?

Please contact us within 48 hours of delivery if your item arrives damaged, defective, or incorrect.

For faster assistance, please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product and packaging

After reviewing your case, we may provide a replacement, store credit, or refund when appropriate.

Do you accept returns?

Yes. Eligible products can be returned within 30 days of delivery. Items should be unused, in their original condition, and returned with the original packaging whenever possible. Certain products may be excluded due to hygiene, safety, or final-sale restrictions.

Do you offer a product warranty?

We do not provide a separate long-term warranty. However, eligible damaged, defective, or incorrect items are covered by our 30-day replacement guarantee. Our support team will review confirmed issues and help determine the appropriate solution.

What if there is a serious problem with my order?

We want every customer to have a positive experience. If a serious issue occurs and we cannot provide an appropriate solution, a refund may be considered depending on the circumstances. Each case is reviewed individually by our support team.

When will I receive my refund?

Once your refund is approved, it will be sent to your original payment method. Your bank or payment provider may require several business days to process and display the refund.

Are my payments secure?

Yes. Our checkout uses secure payment processing and encryption designed to help protect your payment and personal information. We do not store your complete payment details on our website.

How can I contact FitGearly?

You can reach our support team through the Contact Us page. If you're contacting us about an existing order, please include your order number so we can assist you more quickly.